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Smith Consulting Services

Smith Consulting Services

Month: June 2019

Great Expectations

When it comes to customer service and experiences, our expectations often drive how we perceive our interaction with a business, government and even churches. This week I discuss the topic in some detail. As always, I welcome your comments and suggestions.

Click here to listen to the podcast.

Author Gary SmithPosted on June 10, 2019

This Week’s Podcast

This week we talk about gaslighting. It’s not a talk about gas light fixtures but a method people use to undermine others. Click here to listen.

Author Gary SmithPosted on June 3, 2019

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